At Lancorp Voice Solutions, we specialize in delivering high-quality Voice Process Services — helping businesses improve customer engagement, streamline communication, and enhance operational efficiency through expert inbound and outbound voice support.
Whether you’re running a customer support center, sales campaign, or back-office operations, our voice process teams ensure every conversation is professional, productive, and aligned with your business goals.
Our Voice Process Services
We offer a full range of voice-based BPO and call center services, including:
🔹 1. Inbound Customer Support
Round-the-clock customer service to handle queries, complaints, and service requests.
Boost customer satisfaction with prompt and professional support.
🔹 2. Outbound Sales & Telemarketing
We manage lead generation, cold calling, upselling, and cross-selling campaigns to drive revenue.
Maximize outreach. Convert more leads into customers.
🔹 3. Technical Support (Tier 1 & 2)
Our trained agents handle technical queries, product troubleshooting, and remote assistance.
Deliver reliable tech help with minimal resolution time.
🔹 4. Order Taking & Processing
Voice-based support for eCommerce and retail brands — from order placement to confirmation and follow-up.
Seamless ordering experience, every time.
🔹 5. Collections & Payment Reminders
Polite but effective voice outreach for due reminders, follow-ups, and payment collections.
Improve cash flow while maintaining customer relationships.
🔹 6. Appointment Scheduling & Confirmation
Healthcare, salon, automotive, or service-based industries can rely on our voice team for booking and reminders.
Never miss an appointment — for you or your customers.
🔹 7. Surveys, Feedback & Market Research Calls
We conduct structured telephonic surveys, CSAT follow-ups, and voice-based data collection.
Gain real customer insights with professional voice engagement.
Why Choose Lancorp for Voice Process Outsourcing?
🔹 Trained Voice Agents – Fluent, empathetic, and results-oriented professionals
🔹 Multi-Industry Experience – We handle B2C and B2B voice processes across sectors
🔹 24/7 Availability – Round-the-clock or region-specific support as per your needs
🔹 Multilingual Capabilities – Support in English, Hindi, regional languages, and more
🔹 Secure Infrastructure – Data confidentiality, call recordings, and quality assurance
🔹 Scalable Teams – Ramp up or scale down with flexibility
Industries We Serve
Our voice process teams support clients across diverse sectors:
🔹 E-commerce & Online Retail
🔹 Banking, Finance & Insurance (BFSI)
🔹 Healthcare & Telemedicine
🔹 Travel & Hospitality
🔹 Real Estate & Property Management
🔹 Education & EdTech
🔹 Automotive Services
🔹 Telecom & ISP
🔹 Government & Public Services
Tools & Platforms We Work With
We leverage reliable call center and CRM technology to manage and monitor performance:
🔹 Call Management: Freshcaller, Five9, Ameyo, Genesys, VICIdial
🔹 CRM Integration: Zoho CRM, Salesforce, HubSpot, Kapture
🔹 Quality Monitoring: Call recording, speech analytics, feedback tools
🔹 Ticketing Systems: Zendesk, Freshdesk, Help Scout
🔹 Collaboration Tools: Slack, Zoom, Google Workspace